Unlock a contact
Updated
Applicants' contact details are hidden until you unlock them. Unlocking costs 1 credit and shows the applicant's surname and phone number. It also opens messaging. The message button stays off for an applicant you haven't unlocked.
You need to be an Approver or above to unlock. A Reviewer who tries sees Unlocking contact details needs the Approver role or higher.
How to unlock
Either:
- choose Unlock in the applicant's profile, or
- move a locked applicant to Contact.
Unlock Contact Details shows your Available Credits and the Cost to Unlock. Choose Unlock Now. When you moved them to Contact, they go to Contact once the unlock succeeds.
To unlock several at once, tick them and choose Move to Contact. The cost is one credit for each applicant who still needs unlocking. Confirm with Unlock [number] & Move. You can only do this for one business at a time.
What you pay for
- One credit unlocks one applicant for one job. If they apply to another of your jobs, unlocking them there costs another credit.
- You're never charged twice for the same applicant and job. Moving them back to Contact later is free.
- The applicant's home location is never shown. You only see how far away they are.
Not enough credits
With too few credits, the box shows Not enough credits. Choose Buy Credits, or see Buy credits.
The Grapevine Business app can unlock for one credit too, but you can only buy credits on the portal.