Request Data Removal

You can ask us to delete your Grapevine account and the personal information we hold about you at any time, whether you use the mobile app or the employer portal. You do not need to give a reason.

Delete your account in the app

The quickest way: in the Grapevine app, open your Profile tab and choose Delete Account. After you confirm, your account and the information listed below are deleted immediately — no email needed.

How to make a request by email

Email [email protected] from the address or phone number associated with your account, with the subject Data removal request. Tell us whether you want your whole account deleted or only particular information removed. We may need to verify your identity before we act, so that nobody else can delete your account on your behalf.

We aim to acknowledge requests within 5 business days and to complete them within 30 days. If a request will take longer, we will tell you why.

What is deleted

When we delete your account we remove the personal information held in it, including:

• your name, date of birth, gender and cultural background;
• your email address and phone number;
• your profile photos, bio, work history and availability;
• your job preferences, and the swipes, applications and matches made from your account;
• your messages with employers;
• your device push-notification tokens.

What may be kept, and why

Some records are retained for a limited period where the law requires it or where we need them for a legitimate purpose — for example transaction and billing records that tax and financial record-keeping laws require us to hold, and records we need to keep to resolve a dispute, prevent fraud or meet a legal obligation. Anything retained on these grounds is kept only for as long as that purpose requires, and is then deleted.

Where information can be de-identified rather than deleted, we may keep it in a form that can no longer be connected to you — for example aggregate counts used to understand how the platform is used.

Information you have shared with employers

Deleting your Grapevine account removes your information from Grapevine's systems. It does not remove information you previously sent to an employer through an application, and we cannot control how an employer keeps or uses records it already holds. If you want those records deleted too, contact the employer directly — they are obliged to action such a request in accordance with applicable privacy law. See our Privacy Policy for more detail.

Employer accounts

If you manage a business account, email us from the address on the account and tell us whether you want your own team seat removed or the whole business account closed. Closing a business account removes its job listings from the platform.

Questions or complaints

If you are unhappy with how we handle a request, contact us at [email protected] and we will investigate. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.